SHIPPING AND RETURN POLICY
Orders placed Monday through Friday before noon are fulfilled on the same day. Orders placed on weekends or holidays are fulfilled the next business day (Eastern Standard Time).
All Purchases are final & nonrefundable.
For all refund issues pertaining to orders made via canndygirl.com we encourage you to contact us at contact@canndygirl.com.
We do not handle refunds for purchases made at independent retail locations. If you purchased a CANNDY GIRL product at a retail location or through a website other than canndygirl.com you will need to deal directly with the store or website where the purchase was made.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable or your shipment is missing any products you must notify us the day of product arrival via phone or email at contact@canndygirl.com.
The email must contain:
Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER # (Insert your order number)” and:
- A description of what happened.
- Photo of the product in question.
- Photo of the box.
- Photo of the packaging slip.
Once we have received this information a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all the requested information, if applicable, may result in an automatic denial of your request.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business or entity for any reason.